Support and service status

Yellow and Black is operated by Shrinav Loka in Ashburn, Virginia. Email support@yellowandblack.dev for service, billing, privacy or security concerns. Support is best effort, with no guaranteed response time or 24/7 staffed coverage.

Include the approximate UTC time, model, SDK version, session/payment identifier and error code. Do not send credentials, payment-card details or private camera recordings. Security reports should describe the issue without testing against another customer's data.

The service-status API reports model availability and our current support details. It runs with the platform and can itself be unavailable during a host outage; it is not an independently hosted status page. Modal's status page reports incidents at the GPU provider. Operator monitoring is separate from the platform host, but an automated notification is not a promise of immediate human response.

Workers start on demand. Startup time varies with allocation and snapshot preparation; no fixed connection time or uptime is guaranteed. Loading and failed startup do not incur inference charges. Retry only as directed by the SDK's error, and use a session spending limit.

The initial offer supports the enabled catalog configurations for development and simulation. A public listing is not proof of physical-robot task performance. Physical-robot integration remains unqualified; private checkpoints and additional configurations require separate support and validation.